Help
Support
This page is maintained by Fanacopia to answer common questions from buyers and creators.
Do I need to create an account to buy?
No. You can pay with email and card, then we send you a magic link that opens your purchase directly. No password, no subscription, no account to manage.
When do I get access?
Drops are available instantly after a successful payment. Paid requests are delivered by the creator on the turnaround time they listed. You receive access and updates by email.
What is the refund policy?
Drops are digital products and are generally non-refundable once accessed. If a paid request is not delivered, the creator cannot deliver it, or it is materially different from what was described, contact support@fanacopia.com and we will resolve it.
I bought a drop but cannot access it.
Check your email for the purchase receipt and magic link. If you cannot find it, use the email lookup on the creator page and we will resend your access link.
How do I become a creator?
Click Start earning, claim your handle, add a photo and bio, and create your first offer. The whole flow takes about five minutes.
How much does Fanacopia cost?
It is free to start. Fanacopia keeps a 10% platform fee on each transaction. Stripe's payment processing fees are separate.
How do payouts work?
Creators connect a bank account through Stripe Connect. Earnings are paid out according to Stripe's schedule.
What content is allowed?
Fanacopia is safe-for-work only. Creators may sell videos, guides, presets, programs, and paid requests. Adult content, illegal goods, and copyright-infringing material are not allowed.
Contact us
For account issues, refunds, or abuse reports, email support@fanacopia.com. We aim to respond within two business days.